SILLEM follows its customers throughout the life of the machine providing assistance in case of problems.
A support team is available 24/7, ready to follow what customers needs or problems that may arise during the use.
The assistance modalities have a well-defined procedure:
1. The programmer through the remote control installed on the machine connects the PC from its location in Italy, so that he can check and fix all the problems;
2. In case the problems persists, within 48 hours an intervention will be carried out to restore the machine from the customer;
3. In case of mechanical failure, after the identification of the errors made by our staff, it will be our duty to reset the component as soon as possible.
Our team of technicians is always available to reach their customers all over the world.